Retail Operations Manager

Retail Operations Manager – Capital Health Hopewell | Pennington, NJ 

Sodexo is seeking an experienced and hospitality-driven Retail Operations Manager to lead a dynamic retail dining program at Capital Health Hopewell Medical Center in Pennington, NJ. This state-of-the-art 235-bed hospital offers an exciting opportunity to oversee a thriving retail and catering operation generating more than $3 million in annual sales.

This highly visible leadership role oversees approximately 40 employees supporting retail dining, catering, and a “We Proudly Brew Starbucks” operation within a fast-paced healthcare environment.

Why This Role Stands Out:
✔ Opportunity to lead a modern healthcare retail program featuring digital signage, INFOR POS technology, and on-site sushi offerings
✔ Strong growth potential within a large healthcare account
✔ Supportive leadership team and collaborative culture
✔ Exposure to catering operations and retail innovation

If you are passionate about retail innovation, hospitality, and leading teams in a healthcare environment, we’d love to hear from you!

• Lead daily retail and catering operations
• Drive exceptional customer service and employee engagement
• Oversee cash handling standards and operational compliance
• Support catering execution and retail merchandising initiatives
• Manage inventory, financial performance, and operational efficiencies
• Ensure a clean, safe, and welcoming dining environment 

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Retail food service leadership experience
• Strong customer service and employee engagement skills
• Catering experience or strong interest in learning catering operations
• Experience with POS systems and retail technology preferred
• Valid driver’s license required
• Healthcare or hospitality leadership experience preferred 

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Bachelor’s Degree or equivalent experience

Minimum Management Experience - 3 years
Minimum Functional Experience - 3 years of experience in retail operations