Director, Operations (East) - Refreshment Services

Sodexo InReach has an exciting leadership opportunity for a Director, Operations 

The Director of Operations for refreshment services is responsible for providing high-level operational support to existing and prospective client accounts within a designated division or regional area.

This role directs operational functions to ensure full compliance with client contracts while aligning services with company and divisional initiatives.

The Director provides critical support to the sales effort through feasibility studies and pricing strategies, ensuring a standard of quality service.

This leader manages resources in response to client needs, provides expert training on operational subject matter, and supervises a dedicated team of operational and project support staff.

This is an East coast based remote role with 50% travel

• Operational Oversight: Direct one or more operational functions to maintain strict compliance with client contracts and service level agreements (SLAs).
• Strategic Alignment: Align refreshment services and operational workflows with broader company or divisional strategic initiatives.
• Sales & Growth Support: Partner with the sales team by providing operational expertise, conducting feasibility studies, and developing competitive pricing models for prospective accounts.
• Client Relationship Management: Act as a primary resource for client accounts, directing resources effectively to meet specific needs and requests.
• Quality Assurance: Ensure consistent delivery of high-quality services across all micro kitchen locations within the assigned region.
• Leadership & Training: Provide subject matter expertise and training to client accounts on operational best practices.
• Team Management: Supervise and mentor a team of operational and project support positions, fostering a culture of excellence and professional development.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Bachelor’s Degree or equivalent experience
• 5 yeas Management Experience 
• Proven experience in operational leadership, specifically within the convenience solutions.
• Strong financial acumen with experience in pricing, feasibility studies, and budget management.
• Excellent leadership skills with a track record of managing and developing diverse teams.
• Exceptional communication and client-facing skills.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement:  Bachelor’s degree
Minimum Management Experience: 7 years
Minimum Functional Experience:  7 years