Patient Services Manager 2

Make a Difference in Patient Care Through Exceptional Service.

Sodexo is seeking a Patient Services Manager 2 for NYC Health + Hospitals/Jacobi Medical Center in Bronx, New York. Jacobi Medical Center is a 457-bed acute care teaching hospital serving a diverse patient population within one of New York City’s largest public healthcare systems.

This is an exciting opportunity for a hands-on leader who thrives in a fast-paced healthcare environment and is passionate about patient satisfaction, team development, and operational excellence.

This location utilizes a Cook-Chill food service operation with an EFY (“Especially for You”) bedside dining component. The Patient Services Manager 2 will oversee a team of approximately 40 union frontline employees while managing daily patient meal service operations and maintaining strong relationships with patients, nursing staff, dietitians, and hospital leadership.

Schedule flexibility is required, including AM and PM shifts based on operational needs (no overnight shifts).

• Oversee daily patient dining operations, patient meal service, and diet office functions
• Lead, train, coach, and develop approximately 40 union frontline employees
• Conduct daily patient rounding and service recovery to enhance patient satisfaction
• Analyze patient satisfaction data and implement action plans to improve operational performance
• Act as a liaison between nursing, dietitians, and patient services operations
• Ensure excellence in service quality, meal accuracy, and delivery timelines
• Support patient safety and patient experience initiatives throughout the hospital
• Monitor compliance with Gold Check Standards, HACCP guidelines, food safety, and sanitation standards
• Identify process improvement opportunities and support operational efficiencies
• Collaborate with culinary teams to resolve patient concerns related to food quality and service

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Previous healthcare food service or patient dining leadership experience preferred
• Strong customer service and patient interaction skills within a healthcare environment
• Experience leading frontline teams in fast-paced operational settings
• Union leadership experience preferred
• Strong communication, organizational, and relationship-building skills
• Ability to work collaboratively with nursing, clinical, and operational teams
• Passion for patient satisfaction, employee engagement, and service excellence
• Flexibility to support varying schedules based on business needs

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.