Patient Services Manager 2

Patient satisfaction drives you toward success. Knowing you made a difference motivates your personal satisfaction!

Sodexo is seeking a Patient Services Manager II for University Hospital of Brooklyn–SUNY, a 200-bed acute care teaching hospital located in Brooklyn, New York. As Brooklyn’s only academic medical center, SUNY Downstate encompasses the College of Medicine, College of Nursing, School of Health Professions, School of Graduate Studies, and extensive research facilities.

This is an exciting opportunity for a hands-on leader who thrives in a fast-paced healthcare environment and is passionate about patient satisfaction, team development, and operational excellence.

The Patient Services Manager II will oversee approximately 40 Sodexo frontline employees within a unionized environment and play a key leadership role supporting patient dining operations, food production oversight, and patient experience initiatives. This role requires schedule flexibility, including early morning, evening, weekend, and holiday coverage based on operational needs. Typical shifts may begin as early as 5:30 AM and extend as late as 7:00 PM, with weekend rotation approximately every third weekend.

• Oversee daily patient dining operations, patient meal service, and diet office functions
• Provide cross-functional leadership support within both patient services and food production operations as needed
• Lead, train, mentor, and develop approximately 40 union frontline employees while fostering accountability and teamwork
• Conduct daily patient meal rounding to ensure patient satisfaction and service excellence
• Analyze patient satisfaction data and implement action plans to improve performance and patient experience outcomes
• Act as a liaison between nursing, dietitians, culinary teams, and operational leadership
• Work collaboratively with the diet office to resolve patient menu, meal service, and dietary concerns
• Support patient safety and patient experience initiatives throughout the hospital
• Ensure compliance with Gold Check Standards, HACCP guidelines, sanitation protocols, and food safety standards
• Oversee employee training related to compliance, safety, sanitation, customer service, and HR-related functions
• Partner with culinary leadership to resolve food quality concerns and support continuous operational improvement

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Previous management experience within a healthcare food service environment preferred
• Experience managing within a unionized environment required
• Strong patient services and food production operational knowledge preferred
• Hands-on leadership style with the ability to work collaboratively across departments
• Excellent customer service, communication, and relationship-building skills
• Ability to manage multiple priorities in a fast-paced acute care environment
• Strong focus on patient satisfaction, employee engagement, and operational accountability
• Food service operational knowledge and kitchen oversight experience highly preferred
• Flexibility to work varying shifts, weekends, and holidays based on business needs

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Associate's Degree or equivalent experience
Minimum Management Experience - 2 years
Minimum Functional Experience - 2 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.