Director of Business Solutions

Entegra is hiring a Director of Business Solutions. This is a hands-on role, leading a small, high-impact team focused on turning business goals into digital realities. In this player-coach role, you will execute the digital vision set by leadership while staying deeply involved in the day-to-day building of our products and supporting our users. You will act as the crucial bridge between our business stakeholders, our users, and our IT development teams. If you are a leader who enjoys advising business stakeholders on execution, managing support triage, and diving into product backlogs to ensure successful delivery, this role is for you. 

This is a remote opportunity with candidate residing in one of the following locations,

· Mid-Atlantic: Atlanta (GA); Maryland; Washington, DC; Virginia.

· Northeast: New York (NY); New Jersey (NJ); Pennsylvania (PA); Delaware (DE).

· Midwest: Chicago (IL); Indianapolis (IN).

· Southeast: Dallas (TX); Irving (TX); San Antonio (TX).

Travel expected at 30%, candidate must reside within 1.5 hours of a major airport and support East Coast (EST) working hours.

Agile Delivery, Backlog Management & User Stories (25%)

• Actively participate in Scrum meetings and product sprints to drive efficient development.
• Manage the product backlog: organize, prioritize, and refine backlog items based on changing requirements and stakeholder feedback.
• Guide your team in developing user stories that capture specific product features and functionality to direct the development team.
• Decide which features each product iteration will include, ensuring strict alignment with client preferences and leadership's business goals.
• Balance the prioritization of new feature development with the mitigation of technical debt and architectural improvements within sprint cycles.
• Ensure the product backlog and requirements maintain alignment with the IT department's security, compliance, and API integration standards.

Support Triage & Issue Resolution (20%)

• Establish and manage the frontline triage process for user issues, product inquiries, and technical support requests.
• Develop support workflows and service-level agreements (SLAs) to empower users and streamline troubleshooting.
• Ensure bug fixes and support escalations are effectively prioritized within the Agile sprint backlog alongside new feature development.
• Coordinate directly with IT development teams for rapid technical resolution of complex escalated tickets.

Product Creation Oversight & Quality Assurance (25%)

• Oversee all stages of product creation, from initial design and development through to testing.
• Partner with the Platform Adoption & Enablement team to facilitate User Acceptance Testing (UAT), ensuring technical requirements are met while capturing critical "voice of the customer" feedback.
• Ensure the practice consistently delivers solutions that are creative, commercially viable, and grounded in a thorough understanding of client or business need.
• Analyze competitor and industry trends to recommend new features that align with the established product vision.

Execution & Stakeholder Advisory (20%)

• Act as a advisor to key business and client stakeholders on complex execution and technology challenges.
• Implement the product vision defined by leadership, aligning features with market trends and user expectations.
• Drive the execution of the product roadmap, prioritizing features to meet changing requirements and business objectives.
• Own the commercial viability of solutions, tracking success against return on investment, cost savings, and revenue generation.

Team Leadership & Cross-Functional Synergy (10%)

• Lead, mentor, and develop a team of Business Solutions professionals, fostering a high-performance and collaborative culture.
• Co-facilitate Product Advisory Boards to align the roadmap with enterprise client needs and gather direct feedback.
• Partner directly with product marketing, operations, and enablement teams to execute seamless Go-To-Market (GTM) launches for major platform updates.
• Report status, progress, and risks on a regular basis to project sponsors and key stakeholders.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• 7+ years of professional experience spanning business execution, technology, and client advisory — with at least 3 years in leadership role.
• A proven track record in software product management, Agile methodologies, support triage, and leading high-performing teams in a fast-paced environment.
• Exceptional solutioning capability — a track record of navigating ambiguous, complex challenges and delivering outcomes that create lasting business value.
• Exceptional communication, influencing, and facilitation skills — at ease leading high-stakes conversations and driving alignment among diverse stakeholders.
• Ability to travel to attend meetings and events as part of its core responsibilities.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement: Bachelor’s Degree in a relevant field or equivalent experience in similar role

Minimum Functional Experience: 6+ years of experience in product IT/Data management.