Food Operations Manager 3

Lead with purpose. Support healing. Transform the patient dining experience.

Sodexo is seeking a Food Operations Manager 3 to join our healthcare team at Bergen New Bridge Medical Center, an 800-bed facility recognized for its comprehensive continuum of care, including acute and ambulatory services, behavioral health, substance use disorder treatment, and long-term care.

This is a highly visible leadership opportunity for a hands-on professional who is passionate about patient experience, employee development, and operational excellence. The Food Operations Manager 3 will play a critical role in leading patient dining services while partnering with hospital leadership, clinical teams, and behavioral health programs to support the health and well-being of patients across multiple care settings.

The successful candidate will oversee a unionized workforce of approximately 150 frontline employees and support patient dining operations that primarily serve long-term care residents, along with a smaller acute care population and ancillary behavioral health programs. Additional responsibilities include oversight of the "Zime" branded retail concept and the hospital café, which serves breakfast and lunch Monday through Friday. 

At Sodexo, we believe every meal matters. If you're an energetic healthcare leader who thrives in a mission-driven environment and is ready to make an impact on patient care and employee engagement, we'd love to hear from you. 

• Lead daily patient dining and retail operations while ensuring exceptional service and operational excellence
• Conduct patient rounding and service recovery initiatives to enhance the patient experience
• Perform SMS rounding and maintain patient satisfaction documentation within Experiencia
• Ensure completion of employee in-services, training, and ongoing development initiatives
• Oversee payroll, scheduling, and labor management for a unionized frontline team
• Monitor tray line operations to ensure meal accuracy, quality, and timeliness
• Maintain compliance with HACCP guidelines, food safety standards, sanitation procedures, and regulatory requirements
• Partner closely with hospital leadership, nursing, behavioral health teams, and other interdisciplinary departments
• Support ancillary food service programs, including snack and sandwich service for adolescent behavioral health programs
• Foster a culture of safety, accountability, teamwork, and continuous improvement

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Healthcare food service leadership experience, preferably in patient dining, long-term care, behavioral health, or acute care environments
• Experience managing unionized frontline teams preferred
• Strong knowledge of food safety, HACCP, sanitation, and regulatory compliance
• Demonstrated success with patient rounding, customer satisfaction, and service recovery initiatives
• Experience managing payroll, scheduling, and labor productivity
• Excellent communication skills with the ability to build strong relationships across clinical and operational teams
• Experience with Experiencia, SMS rounding, or similar patient satisfaction platforms is a plus
• Passion for developing teams and creating exceptional patient experiences

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Bachelor’s Degree or equivalent experience

Minimum Management Experience - 3 years   

Minimum Functional Experience - 3 years work experience in food or culinary services including restaurants, fast food, vending, catering services, institutional services, mall food courts, etc.