Senior Engagement Manager

The Senior Engagement Manager is the strategic connector between a world‑leading tech client and the team’s delivering hospitality, culinary, and workplace experience services. This role ensures exceptional service delivery, operational alignment, and a seamless employee experience across a fast‑paced, innovation‑driven environment.

You will partner closely with senior client stakeholders, cross‑functional leaders, and on‑site teams to elevate engagement, drive program adoption, and strengthen the workplace culture across a large, multi‑site portfolio.

Why This Role Matters

This position sits at the intersection of client partnership, employee experience, and operational excellence. The Senior Engagement Manager ensures that every touchpoint — from dining to events to workplace programs — reflects the client’s culture and elevates the daily experience of thousands of employees.

• Lead client partnership — Serve as the primary engagement leader, aligning service delivery with evolving client priorities across a fast‑paced, innovation‑driven environment.
• Drive engagement strategy — Build and execute campus‑wide engagement plans that elevate workplace culture, strengthen program adoption, and enhance the employee experience.
• Activate programs — Launch, scale, and optimize initiatives across culinary, events, amenities, and workplace experience, ensuring seamless execution and high visibility.
• Influence cross‑functional delivery — Partner with culinary, facilities, communications, and experience teams to deliver cohesive, high‑impact services that reflect the client’s standards.
• Translate insights — Analyze feedback, operational data, and engagement metrics to craft clear narratives and recommendations for senior stakeholders.
• Resolve issues proactively — Anticipate challenges, remove barriers, and ensure a frictionless, service‑forward experience for thousands of on‑campus employees.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

• Experience supporting large, complex, or high‑growth clients in hospitality, workplace experience, or corporate services.
• Strong relationship‑building skills with the ability to influence senior stakeholders.
• Expertise in engagement strategy, communications, and program adoption.
• Ability to navigate ambiguity, manage competing priorities, and lead through change.
• Executive‑ready communication skills and a polished, service‑driven presence.
• Comfort working in fast‑paced, high‑expectation environments with a culture of innovation.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Bachelor’s Degree or equivalent experience

Minimum Management Experience - 5 years   

Minimum Functional Experience - 3 years in operations, operations support, or a related field