Airline Lounges EVS Account Manager

Sodexo Live! is hiring a EVS Account Manager for one of our airline lounge clients at the Hartsfield Jackson International Airport in Atlanta, GA.  The EVS Account Manager provides strategic leadership, operational oversight, and client relationship management for Environmental Services programs across multiple premium airport lounges. This role is responsible for delivering world-class, hospitality-focused cleaning and sanitation services that enhance the guest experience while ensuring the highest standards of cleanliness, safety, regulatory compliance, and operational excellence.

The ideal candidate possesses a premium hospitality mindset with extensive experience managing complex, high-volume, 24/7/365 operations. This leader will have a strong understanding of front-of-house guest environments, premium restroom programs, food and beverage service areas, commercial kitchens, back-of-house operations, and sanitation best practices. The EVS Account Manager must be capable of driving exceptional service standards while balancing financial performance, workforce engagement, client satisfaction, and operational consistency across multiple locations.  This position is an on site, Monday through Friday position, with the abiltity to flex to overnight shifts and weekends as needed.

Operational Leadership 

• Provide strategic leadership and direction for all Environmental Services operations across multiple premium airport lounge locations. 

• Establish and maintain a culture focused on hospitality, guest experience, safety, accountability, and operational excellence. 

• Lead exempt and non-exempt management teams and frontline employees in the execution of EVS programs and initiatives. 

• Ensure consistent delivery of premium cleaning and sanitation standards across lounge seating areas, restrooms, shower facilities, food and beverage venues, commercial kitchens, back-of-house spaces, and employee areas. 

• Develop and implement standardized operating procedures, quality assurance programs, and service delivery models that support luxury hospitality expectations. 

• Drive continuous improvement initiatives to enhance service quality, productivity, efficiency, and guest satisfaction. 

Hospitality & Guest Experience 

• Champion a guest-first service culture that aligns Environmental Services with the overall premium lounge experience. 

• Collaborate closely with lounge operations, culinary, food and beverage, and client leadership teams to ensure seamless service delivery. 

• Ensure all public-facing spaces consistently meet brand standards and exceed guest expectations. 

• Monitor and respond to guest feedback, client concerns, and operational challenges with urgency and professionalism. 

Food & Beverage and Kitchen Sanitation Oversight 

• Maintain comprehensive knowledge of food service operations, sanitation standards, and regulatory requirements. 

• Ensure proper cleaning and sanitation of food preparation areas, commercial kitchens, dining spaces, bars, beverage stations, and related equipment. 

• Partner with culinary and food safety teams to support compliance with local, state, and federal regulations. 

• Drive best practices related to infection prevention, food safety, sanitation, cleaning chemistry, and environmental hygiene. 

Quality Assurance & Compliance 

• Ensure full compliance with Sodexo policies, client standards, OSHA requirements, airport regulations, food safety requirements, and all applicable regulatory standards. 

• Implement and maintain quality assurance and quality improvement programs designed to achieve operational consistency and measurable results. 

• Conduct regular inspections, audits, and performance reviews to ensure service excellence and compliance. 

• Establish and maintain a safe work environment for employees, guests, clients, and business partners. 

Financial & Business Management 

• Develop, manage, and monitor operating budgets, labor plans, productivity targets, and financial performance metrics. 

• Analyze operational and financial data to identify trends, opportunities, and corrective actions. 

• Develop action plans that ensure achievement of contractual obligations, strategic initiatives, and financial objectives. 

• Drive labor optimization while maintaining service levels consistent with premium hospitality standards. 

Leadership & Talent Development 

• Recruit, develop, coach, and retain high-performing frontline teams. 

• Foster a culture of accountability, engagement, diversity, inclusion, and professional growth. 

• Conduct performance evaluations and succession planning activities to ensure leadership continuity. 

• Ensure compliance with all Sodexo, client, and regulatory Human Resource requirements. 

Client Relationship Management 

• Serve as the primary operational liaison for client stakeholders and airport lounge leadership teams. 

• Build strong relationships through proactive communication, transparency, and responsiveness. 

• Lead business reviews, operational meetings, and service performance discussions with clients. 

• Fully implement and sustain the Sodexo Clients for Life philosophy and client engagement process. 

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

Required Experience 

• Bachelor's degree in Hospitality Management, Business Administration, Facility Management, Operations Management, or a related field preferred; equivalent experience considered. 

• Minimum 5-7 years of progressive leadership experience in hospitality, environmental services. 

• Minimum 3-5 years of senior-level management experience overseeing large-scale, multi-site operations with direct responsibility for financial performance, workforce management, client satisfaction, and operational execution. 

• Demonstrated experience managing complex 24/7/365 service environments with multiple shifts, high passenger or guest volumes, and demanding service-level expectations. 

• Proven success leading Environmental Services, Housekeeping, within premium airport lounges, luxury hotels and resorts, convention centers, private clubs, cruise lines, premium entertainment venues, or large-scale hospitality environments. 

Preferred Qualifications 

• Airport operations experience strongly preferred. 

• Experience with workforce management systems, quality auditing platforms, and operational reporting systems. 

• Multi-site hospitality operations experience across geographically dispersed locations. 

• Experience supporting premium brands and luxury guest environments. 

• Proficiency in Microsoft software (Word, Excel, PowerPoint, Outlook, Teams, SharePoint). 

Hospitality & Operational Expertise 

• Strong understanding of luxury hospitality service standards and the critical relationship between cleanliness, presentation, and guest experience. 

• Extensive knowledge of front-of-house and back-of-house operations, including premium guest spaces, VIP environments, employee support areas, and food service operations. 

• Comprehensive understanding of commercial kitchen cleaning, sanitation practices, food safety requirements, and food and beverage support operations. 

• Demonstrated expertise managing premium restroom programs, shower facilities, high-touch public spaces, and specialty cleaning programs. 

• Strong understanding of infection prevention, sanitation protocols, cleaning chemistry, equipment utilization, and environmental hygiene best practices. 

• Experience implementing quality assurance programs, audit systems, inspection processes, and performance management systems. 

Leadership & Workforce Management 

• Experience leading large exempt and non-exempt workforces in complex operational environments. 

• Proven ability to build, develop, and retain high-performing teams. 

• Strong coaching, mentoring, employee engagement, and succession planning capabilities. 

• Demonstrated success leading organizational change and operational transformations. 

Financial & Business Acumen 

• Strong financial management experience with responsibility for budgets, labor planning, forecasting, productivity management, and contract performance. 

• Experience managing P&L responsibilities exceeding $3 million annually preferred. 

• Demonstrated ability to utilize KPIs, operational metrics, and analytics to drive continuous improvement and financial performance. 

• Experience developing staffing models, labor standards, productivity programs, and operational improvement initiatives. 

Client Relationship Management 

• Proven success managing executive-level client relationships and delivering against contractual commitments. 

• Experience presenting operational performance, business reviews, and strategic initiatives to senior leadership and client stakeholders. 

• Exceptional communication, negotiation, and relationship-building skills. 

• Demonstrated ability to balance client expectations, operational realities, employee engagement, and financial performance. 

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement - Bachelor’s Degree or equivalent experience
Minimum Management Experience – 5 years
Minimum Functional Experience – 5 years