Senior Manager, Operational Excellence - Account Excellence

Sodexo is seeking a Senior Manager, Operational Excellence to support a large, global Corporate Services account based out of Rahway, NJ. This remote leadership role is responsible for driving operational excellence strategies that enhance service delivery, standardize processes, and improve performance across a complex, multi-region Integrated Facilities Management (IFM) portfolio. The Senior Manager will lead continuous improvement initiatives, optimize operational processes, and leverage data-driven insights to deliver measurable business outcomes while supporting client and organizational objectives. This position partners closely with account leadership, cross-functional teams, and client stakeholders to ensure operational consistency, governance, and innovation across all service lines. The ideal candidate is a strategic, results-oriented leader with a passion for continuous improvement, operational transformation, and developing high-performing teams. This role requires approximately 30–40% travel to support global operations and key client engagements.

• Lead the operational excellence strategy across a global Corporate Services account, driving process standardization, continuous improvement, and operational performance.
• Oversee operational governance, KPI reporting, and data integrity while translating business insights into actionable recommendations for account leadership and client stakeholders.
• Manage cross-functional improvement initiatives from concept through implementation, ensuring sustainable adoption into day-to-day operations.
• Partner with technology, operations, and functional leaders to optimize digital solutions, reporting capabilities, and operational processes that improve efficiency and service delivery.
• Coach and develop geographically dispersed teams while fostering a culture of accountability, innovation, collaboration, and operational excellence.
• Build strong relationships with senior client stakeholders and internal leadership to align strategic priorities, improve contractual performance, and support long-term business growth.

Compensation is fair and equitable, partially determined by a candidate's education level or years of relevant experience. Salary offers are based on a candidate's specific criteria, like experience, skills, education, and training. Sodexo offers a comprehensive benefits package that may include:

• Medical, Dental, Vision Care and Wellness Programs
• 401(k) Plan with Matching Contributions
• Paid Time Off and Company Holidays
• Career Growth Opportunities and Tuition Reimbursement

More extensive information is provided to new employees upon hire.

At Sodexo, our purpose is to create a better everyday for everyone and build a better life for all. We believe in improving the quality of life for those we serve and contributing to the economic, social, and environmental progress in the communities where we operate. Sodexo partners with clients to provide a truly memorable experience for both customers and employees alike. We do this by providing food service, catering, facilities management, and other integrated solutions worldwide.

Our company values you for you; you will be treated fairly and with respect, and you can be yourself. You will have your ideas count and your opinions heard because we can be a stronger team when you’re happy at work. This is why we embrace diversity and inclusion as core values, fostering an environment where all employees are valued and respected. We are committed to providing equal employment opportunities to individuals regardless of race, color, religion, national origin, age, sex, gender identity, pregnancy, disability, sexual orientation, military status, protected veteran status, or any other characteristic protected by applicable federal, state, or local law. If you need assistance with the application process, please complete this form.

Minimum Education Requirement: Bachelor’s Degree or equivalent experience
Minimum Functional Experience: 5 years