Director, Process Optimization - Entegra

Entegra is hiring a Director of Process Optimization to lead enterprise-wide transformation initiatives that enhance operational efficiency, scalability, and the overall client experience. This strategic leadership role partners with cross-functional teams to redesign and optimize end-to-end business processes, drive automation, and implement technology-enabled solutions that support business growth. The successful candidate will develop and execute a comprehensive operational transformation roadmap, standardize workflows, and build scalable, repeatable processes that position the organization for long-term success while maintaining a strong client-centric focus.

Key Focus Areas:

· Lead enterprise-wide process optimization and transformation initiatives.

· Design and implement scalable, technology-enabled operating models.

· Map, re-engineer, and standardize end-to-end business processes.

· Drive automation and continuous improvement efforts.

· Partner with functional leaders to improve operational efficiency and client experience.

· Build a sustainable transformation roadmap aligned with business growth and strategic priorities.

· Establish metrics, governance, and best practices to support ongoing operational excellence.

This is a remote opportunity with candidate residing in one of the following locations,

· Mid-Atlantic: Atlanta (GA); Maryland; Washington, DC; Virginia.

· Northeast: New York (NY); New Jersey (NJ); Pennsylvania (PA); Delaware (DE).

· Midwest: Chicago (IL); Indianapolis (IN).

· Southeast: Dallas (TX); Irving (TX); San Antonio (TX).

• Map, re-engineer and systematize critical client lifecycle business processes 40%
• Build, own and drive the operational/process transformation roadmap 25%
• Cross-functional partnership (e.g. IT) and stakeholder enablement 20%
• Performance measurement and continuous improvement (define and track KPIs) 15%

• Bachelor’s degree in Business Administration, Operations Management, or a related discipline; MBA or other advanced degree preferred.
• 8+ years of experience leading operational transformation, process optimization, business process management, or related initiatives.
• Demonstrated success driving large-scale transformation programs that improve efficiency, scalability, and business performance.
• Strong understanding of Group Purchasing Organization (GPO) business models, value drivers, and market dynamics.
• Lean, Six Sigma (Green Belt or Black Belt), or similar process improvement certification preferred.
• PMP or comparable project management certification preferred.
• Experience leveraging CRM platforms and technology solutions to streamline processes and support business growth.
• Exceptional analytical, strategic thinking, and problem-solving capabilities with a data-driven approach to decision-making.
• Proven ability to influence and partner with stakeholders at all levels, translating complex concepts into actionable solutions.
• Outstanding communication, collaboration, and change management skills.
• Ability to thrive in a fast-paced, growth-oriented environment while successfully managing multiple priorities and competing deadlines.
• Passion for continuous improvement and delivering an exceptional client and employee experience through operational excellence.

Minimum Education Requirement - Bachelor’s Degree or equivalent experience

Minumum Management Experience - 5 years

Minimum Functional Experience - 5 years