Sodexo has an exciting NEW Senior Systems Administrator (Learning and Performance, Technology) position now available in our Learning and Performance Group. This position will be available in Gaithersburg, MD, Allentown, PA and as a virtual position (home office). Flexible work arrangements will be considered. The Senior Systems Administrator is the lead role for administration, system implementation, business process design, project management, and security ownership of the Learning and Performance systems suite, including the Learning Management System (LMS). The Senior Systems Administrator (Learning and Performance, Technology) will: - Lead systems administrator, responsible for the design, planning, implementation, and maintenance of the systems and related processes. Manages system integration between internal and external systems. Possess technical expertise to effectively implement new systems and maintain current systems. Responsible for taking initiative to research new technology, both internal and external to Sodexo, applying the new knowledge to our business processes.- Project lead for Learning and Performance technical projects, of significant scope requiring full project life-cycle including requirements, design, development, conversion, testing and deployment. All projects are technical in nature and require significant technical knowledge and experience. Regularly coordinates with Global team and influences related global projects and or processes.- Builds vendor relationships driving conversions and liaison with applicable vendors to identify and resolve technical issues in the system.- Responsible for aligning system processes with business needs; leading the direction to ensure customer satisfaction and business success. Provide consultative services to learning teams on the feasibility of system support for proposed training programs- Maintains a service delivery model that provides effective self-service, help desk, and escalation within resource limitations. Is responsible for creating and maintaining policies and procedures for the system with a focus on effectiveness and efficiency The preferred candidate will have the following background/skillset:- Associate's Degree in computer science or related field- 3 years of experience in system administration or support- 3 years of experience in messaging and collaboration- Exceptional knowledge of Microsoft ExcelBasic Education Requirement - Associate's Degree in computer science or related fieldBasic Functional Experience - 3 years of experience in messaging and collaborationKeywords: administrator, IT, systems, data
Sodexo is currently seeking a dynamic Senior Technical Support Analyst for our Maximo Technical Competency Center within Sodexo Global IS&T. This group is responsible for global deployment of FM applications including Maximo and Dynamics 365 including Mobile applications. Applications are deployed across all regions of Sodexo in 80 countries. This role is based in Cheektowaga, NY. Relocation assistance is available! In this role you will: - Liaise, support and validate potentially complex requirements from Service Operations and mobilization teams- Direct activities to streamline the overall deployment process includes working with and influencing leaders in other structures to action changes which may require changes in process or alternative application tools- Third Level Support for the day to day running of global application using MS Azure and D365- Migration of developed enhancements of products to production- Work with Microsoft on application support issues with the products- Work with DEV teams and Level two support to support the end users with issues reported on these products- Ensure Sodexo’s regional teams have access to and are serviced by support for Global FM applications- Migration of changes between environments- Interface with Level two support to support the end users with issues reported on applications- Incident Resolution and communications- Co-Ordinate between DEV and Partner Teams to bring Incidents to resolutionOur ideal candidate will possess: - 3 years experience with Azure and/or D365- Proven track record working with disparate teams to co-ordinate and influence results- Experience in the Azure and D365 deployment of applications and changes (Field Service, CRM, Mobile Apps)- Good Customer Service and communication skills Sound like the opportunity you’ve been waiting for? Apply TODAY! We look forward to hearing from you.
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