Job Listings

Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo Live's Airport Lounge Segment has an exciting opening for the private American Express Centurion Lounge located at Charlotte International Airport in Charlotte, NC.  We are seeking a Club General Manager to lead the Food and Beverage operations within this private club/lounge.   The lounges are dedicated spaces for elite passengers to relax, rejuvenate, enjoy food from the buffet and/self-service beverage program.  We are seeking a hospitality-minded General Manager to be part of creating memorable dining experiences for our guests.  The General Manager will be responsible for ensuring excellent front of house guest services for our upscale United Club.  The ideal candidate for this role will be seasoned hospitality professional with a food and beverage management background within airports, hotels, restaurants or similar high-end venue.  A team consisting of Bartenders, Cooks, Food Attendants and Custodial Staff will report to the General Manager.   Responsibilities include but are not limited to:- - Food & Beverage:- Supply chain management/product ordering- Proactive menu design based on customer feedback and take-rates;- Local menu creativity/food product placement and display.- - Staffing/Training:- Employee coaching and development;- Staffing management (coverage)/schedule planning.- - Other:- Proactive communication/escalation of operational issues and ability to problem-solve in partnership with Regional Manager;- Hospitality-centric ability to pivot and try new things in partnership with United based on industry trends;- Customer service delivery beyond product service and facility cleanliness- ability to create a friendly environment and appropriately engage with guests;- Proactive in identifying and communicating key local market needs/trends in order to support creation of a ‘Uniquely United and Distinctly Local” atmosphere.- Union experience is a plus.Check out more about Airline Lounge Hospitality! BENEFITS: Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

Sodexo Live! is seeking a high-performing Senior Director of Operations for our American Express Centurion Lounges.   Does your background scream HOSPITALITY!?  Are you the LEADER we are looking for?  Sodexo has an exciting opportunity for a Director of Operations with our client, American Express, based in the Los Angeles, Denver, or Atlanta markets.  The Director will oversee lounge operations in multiple cities throughout the country.   This is a hybrid position based in either Los Angeles, Denver, or Atlanta.  The preferred candidate must reside close to a hub airport and be able to travel 75% of the time.  Base salary plus bonus, benefits, paid vacation, 401k, and more. Position Overview: Reporting directly to the VP of Operations,  you will oversee and direct the food and beverage operations for our large, multi-site client ensuring successful operations and strong client relationships. This includes the following key duties:- Build and maintain strong client relationships promoting the Clients for Life philosophy'- Work proactively with clients and Sodexo Live! Vice President of Operations in all matters relating to contract and account operations to establish and maintain a solid and mutually beneficial business relationship;- Lead and inspire your teams to continually improve Sodexo's performance for our clients and customers;- Analyze and forecast financial results making decisions based on data and needs;- Develop and innovate to promote improved performance within units;- Manage vendor contracts and oversee performance; and/or- Build and maintain strong teams through recruitment and retention.We are looking for:  - This position requires superior leadership and organizational skills. Candidate must have a proven track record, ideally within the airline lounge arena, and/or within top tier hotels, cruise lines or similar food and beverage experience with a focus on exceptional customer service;  - Ideal candidate will have a compelling and energetic executive presence along with a great attention to detail and the ability to excel within the client team environment. Previous multi-site responsibility required;- This position requires the candidate to be a strategic-thinking leader who can work in partnership with a complex client organization. You will also work nationally in a matrix-style environment to deliver consistently high-quality operations;  - Experience managing high end food venues;- Extensive fiscal management experience which includes developing and managing individual budgets within company and client targets, fiscal analysis, utilization of data to make effective business decisions and proven ability to deliver on growth strategies;- Knowledge of the latest trends and innovations to drive client value;- Demonstrated ability to build, develop, and lead a strong management team;- Highly developed organizational skills, including the ability to manage multiple and often conflicting priorities, meet deadlines and pro-actively address operational and client needs;- Proven ability to develop exceptional client relations;- Strong communication, presentation and client relations skills and the ability to work both horizontally and vertically within both organizations; and/or- Business development skills to identify and successfully target growth opportunities among existing clients. Learn more about our Airline Lounges: Click HereAway from the hustle and bustle of the airport, the airport lounges are dedicated spaces for elite passengers to relax, rejuvenate and enjoy chef created dishes or order from the full-service bar which serves premium wine and spirits. Sodexo offers fair and equitable compensation, partially determined by a candidate's education level or years of relevant experience. While the budgeted range for the position is posted, Sodexo salary offers are based on a candidate's specific criteria, like experience, skills, education and training.

- Join a creative and innovative team that makes a positive impact on the patient experience.  Sodexo is seeking a Single eXpress Manager 2, for Patient Transport at Saint Barnabas Medical Center, located in Livingston, New Jersey. Saint Barnabas is a  600 bed facility with 200 Sodexo paid union staff. This manager will manage the Patient Transport staff.  This is a Day shift positions, with some weekends and holidays. This position will report to Direct of Operations on - site.  The successful candidate will:- be responsible for driving client and patient satisfaction scores;- provide a safe environment for patients, visitors and staff - effectively manages the Unit Operating System; - support a diverse and inclusive workforce.Is this opportunity right for you? We are looking for candidates who:- have experience leading and managing a team and is a leader who develops and motivates a team to exceed the expectations of clients and customers in service and the technical execution of a healthcare housekeeping system;- have experience driving customer service and/or guest satisfaction results in a healthcare environment is preferred;- possess strong leadership skills and can work independently to drive program compliance and reach project target dates of completion;- can analyze data, present and effectively communicate to all levels within the organization related to training, leading hospital committees and change management;- have experience effectively managing projects within agreed upon timelines;- are results and safety driven;- have in-depth knowledge of housekeeping systems and procedures;- have experience with vendor and contract management- have experience improving patient satisfaction, and driving full compliance to HCAHPS, local, state and Joint Commission standards;- have previous management experience., in a hospital.- can multi-task and set priorities;- are proficient with computers and other technology; and/or

Use your passion for service to create a positive impact and make a difference.   Sodexo is seeking a Call Center Manager to support the Telecommunicators/Operators team at UNC Medical Center in Chapel Hill, NC. The call center manager will oversee a team of 20 telecom associates supporting the entire campus of UNC Medical Center in a dispatch environment. We are looking for a leader with flexibility to cover a variety of shifts; a great opportunity for a new leader looking to learn and grow.  The role will primarily be Day Shift, but flexibility is key.  This will also support weekend coverage every fifth weekend.  The successful candidate for this role could have a background in health & wellness, call center, customer service, marketing, and/or communications. Our call center is on-site and this role will support a combination of "hands-on" shift coverage along with leadership responsibilities related to hiring, onboarding, training, creating schedules, staffing shifts, working with both frontline staff, and providing support and service to this hospital system. The successful candidate will need to be flexible to manage a variety of shifts including day, evening, and mid-shift opportunities as the business needs dictate. This is a 24/7 operation at this fast paced facility.  The call center receives calls from the public throughout the day, where requests and general inquiries are answered and forwarded as necessary. The Telecommunications team also takes internal emergency code calls and dispatches to appropriate response teams. UNC Medical Center is a level-1 trauma and teaching hospital in Chapel Hill, NC.  The Med Telecom team is a call center that is responsible for answering all emergency code calls and dispatching to the appropriate response teams.  They also answer incoming calls for the hospital's main line and transfer to the appropriate patient rooms, clinics, etc., and/or page the appropriate physicians.     Responsibilities/strengths include: -Experience with Customer Service Training-Experience in hospitality-Experience with payroll and scheduling staff-Responsibility to meet key metrics-Ability to Recognize and Develop talented front-line staff -Ability to multi-task and prioritize in a high-volume call center-Proficient with computers and other technology-Have strong employee engagement and conflict resolution skills-Knowledge and/or experience with call center management.  Benefits:Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Apply online today!