You are a customer service enthusiast. Knowing you’ve achieved great guest satisfaction means everything to you. It does for us, too. Sodexo Live's Airport Lounge Segment has an opening for the private AMEX Centurion Lounge at Denver International Airport (DEN). We are seeking a Temporary Lounge General Manager to join the team. The lounge is dedicated space for elite passengers to relax, rejuvenate and enjoy chef created dishes or order from the full-service bar serving premium wine and spirits. We are seeking a dynamic, energetic and experienced General Manager to be part of creating memorable dining experiences for our guests. The General Manager will be responsible for insuring excellent front of house guest services for this upscale lounge. We are seeking seasoned hospitality professionals with food service knowledge as well as experience managing salaried staff, Bartenders, alcohol/bar service, Food Attendants and Custodial Staff. This is a resource/temporary position lasting until December 2022. The members in these private clubs expect and deserve 5-star service! The successful candidate will:- have oversight of daily food operations and deliver a high-quality product;- achieve company and client financial targets and goals;- develop and maintain client and customer relationships;- motivate, coach, mentor and develop manager, frontline (hourly) staff; and/or- ensure Sodexo standards are met to include compliance with company food and physical safety programs.Is this opportunity right for you? We are looking for candidates who:- 5+ years of experience as a Restaurant Manager or General Manager in a high-end hotel or fine-dining restaurant; lounge exp is a plus;- have experience with premium wines and spirits;- have a work history demonstrating strong leadership skills and the ability to work collaboratively with all levels of the organization;- possess the ability to manage multiple priorities, demonstrate professional communication skills, and exhibit a passion for a high-level of customer service;- exhibit flexibility to take on additional responsibilities as needed; and/or- demonstrate working knowledge of automated food inventory, ordering, production and management systems as well as menu graphics programs.Check out more about Airline Lounge Hospitality! Not the job for you? We offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.Working for Sodexo:At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.
The Environmental Services Manager 3, Regional Operations Support (ROSI) has overall responsibility, or a portion of on-sight Environmental Serivces operations as assigned by the Client executive. In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are: Predictable, Reliable, and Repeatable. Primary Responsibilities: Client / Customer Service - 20%- Navigates the client organization through effective communication while influencing and persuading at multiple levels. Seeks to collaborate for win-win outcomes. - Effectively partners with client and Sodexo stakeholders to drive successful outcomes.- Complies with all client policies and procedures.Operational Excellence - 20%- Owns, drives, and measures operational excellence outcomes of Sodexo and client.- Effectively deploys, embeds and ensures Sodexo standardized processes are in place.- Creates a continuous quality improvement culture that drives operational efficiencies.- Drives change and creates a culture where change is embraced and operationalized. - Brings innovation to client organization through deployment of Sodexo programs and brand.- Utilizes data driven decision making processes around operational expenses and performance outcomes to drive continuous improvement and celebrate successes.Analysis & Decision Making - 20%- Utilizes tools within Sodexo Healthcare to drive and manage middle of the page (Labor Expense, Raw Materials) to deliver positive outcomes. - Accountable for effective utilization of labor resources.- Analyses data such as labor and turnover reports, etc. to engage in data driven decision making around talent.- Brings insightful analysis to issues using data, logic, benchmarking, and leading practices in decision making to determine best solutions for the business. - Effective risk management by ensuring consistent regulatory and legal compliance. - Compliance with supply chain management requirements.- Knows, understands and effectively manages comprehensive unit finances including both Sodexo and Client budgets. - Set operational goals with key metrics and ensures quick analysis of variances to ensure a prompt resolution and mitigate adverse impact on our clients or our performance.- Delivers predictable top and bottom-line results at the site, relentless focus on driving efficiency, and makes difficult decisions.- Effectively delegates operational responsibilities to appropriate individuals / positions. Safety - 20%- Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk.- Behaviors include: Working as a team for safety - Communicating Effectively for Safety - Managing Safety Risks - Optimizing Human and Environmental Factors - Recognizing, respond and reporting incidents - Adherence to all operational safety practices and protocols- Drives a safety culture throughout the team.Talent - 20%- Ability to effectively manage critical aspects of Human Resources (ie. Leadership, People Management, Employee Relations, etc) to support individual and team development and drive operational outcomes.- Creates a culture of continuous learning and development for self and those within the unit assigned.- Develops rigorous plans to continually enhance employee engagement and recognition
