A passion for helping people and attention to detail are the hallmarks of your success. Join a team where your leadership can make a difference. Sodexo is seeking a dynamic Patient Experience Manager 2 for MedStar Franklin Square Medical Center located in Baltimore, Maryland. MedStar Franklin Square Medical Center, a member of MedStar Health, is a hospital located in the Rosedale area of eastern Baltimore County, Maryland. It is the third largest hospital in Maryland; with more than 3,500 employees, it is one of the largest employers in Baltimore County. If you have experience in a healthcare environment - you are encouraged to apply now! The Patient Experience Manager will provide behavioral training and skills development to department and hospital teams. Overall, will be responsible for strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions. This represents a unique opportunity for someone who is hands on in driving results to join a growing health care organization. In this role, you will direct and participate in all of the daily food operations for their patient meal services. All candidates need to have previous leadership experience,Healthcare,Hospitality, and Server experience. Successful candidates will have a proven track record in exceeding customer expectations and have demonstrated excellent communication skills. The ability to interact and lead a diverse work force is required. Proficiency in Microsoft Office is essential. Responsibilities will also include:- Rounding with existing patients, families, and Nursing personnel - Collaboration with hospital clinical and administrative leadership- Collecting, organizing, and trending data- Communicating findings with both Nutrition Services and interdisciplinary teams- Networking with other hospitals to identify best practices- Some oversight of the Diet Office and supervision of Diet Office hourly staff & patient services hourly staff- Daily patient meal rounding utilizing Service Depot, interacting with patients and nursing staff- Identifying and implementing process improvement initiatives to increase patient satisfaction- Ensuring food safety and sanitation compliance- Oversee patient tray line to ensure meal accuracy Is this opportunity right for you? We are looking for candidates who have:- excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;- passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily; - knowledge of nutrition and specialized diets;- experience with oversight of diet offices; and/or- strong management skills, preferably in health careSodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.Not the job for you? We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.Working for Sodexo:At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.
Patient satisfaction drives you towards success. Knowing you made a difference motivates your personal satisfaction. Sodexo is seeking a Patient Experience Manager 3 for NYC Health + Hospitals/Coler, a 4-Star Rated facility, located on Roosevelt Island, known for its specialized memory care program. NYC Health+Hospitals/Coler provides high quality short-term rehabilitation therapy and long-term skilled nursing services in a warm and comfortable setting. The Patient Experience Manager 3 at this location, will interface with other healthcare professionals to improve the overall patient experience. This position will be the main point of contact for the Patient Services Department and report to the Client Executive for the account. Prior food services management, patient experience in healthcare preferred. Please note: This is a support position that can last for up to 18 months and will provide an opportunity to train and highlight your skills, while working with multiple directors/general managers. While in this full-time role, you are encouraged to apply to permanent positions at any Sodexo location. This position is eligible for full-time benefits. Is this opportunity right for you? We are looking for candidates who have:- excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;- passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily; - knowledge of nutrition and specialized diets;- experience with oversight of diet offices; and/or- strong management skills, preferably in healthcarePrimary responsibilities include:- Training of Food Service Associates on all web and computer based programs;- Completion of tray assessments in web based program to ensure Sodexo standards are met;- Bi-monthly completion of Food Service Associate audits and retraining as warranted;- Supporting Nurse Rounding programs for Food & Nutrition departments;- Analysis and action planning of third-party survey data. Collect data and work in conjunction with operation teams in SMART plan implementation and rollout based on data findings;- Presentation of data and PI plans to stake holders, reporting out to Corporate Patient Experience team and the Client; - Follow up, tracking of Performance Improvement plans and results;- Working with other members of the Patient Experience team in development and presentation on Patient Experience programs and standards to improve Patient Experience and Employee Engagement through calls and meetings.Learn more about NYC Health & Hospitals/Coler hereSodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Not the job for you? We offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Campus, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs. Working for Sodexo:How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities.
Are you seeking a rewarding and challenging career that allows you to make a difference? Sodexo is seeking a Patient Food Services Manager 2 to join our food service team at MountainView Hospital in Las Vegas, NV. MountainView Hospital is a state-of-the-art, full-service medical facility located in the heart of Northwest Las Vegas, one of the fastest growing areas in the valley. MountainView Hospital is a 425 bed teaching hospital. MountainView Hospital & Medical Center is a for-profit hospital owned by the Hospital Corporation of America and operated by Sunrise Healthcare System. Hospital Corporation of America (HCA), the largest for-profit healthcare provider in the US, offers a unique career opportunity for you to partner within and join our growing nationwide HCA portfolio of business.We are looking for individuals with the ability to manage labor efficiently and a proven track record of driving patient satisfaction. The Sodexo team at Mountain View is fully committed to leading the drive to deliver a world class dining experience to patients, visitors, and fellow team members. In order to join this team, you must be passionate about making every day a better day for our patients and have the drive to deliver food and service that is nothing short of world class. As the Patient Service Manager, you will provide oversite to the hospital's Diet Office personnel to ensure that all nutrition/food regulatory requirements are being achieved in operations. He or she will be the conduit between patient tray line and clinical components of compliance. The successful candidate will:- evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction; - oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery;- collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;- perform tray assessments to ensure food quality and presentation and tray accuracy;- exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or- perform management functions that include direct supervision of hourly associates including employee development.Is this opportunity right for you? We are looking for candidates who have:- excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;- passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily; - knowledge of nutrition and specialized diets;- experience with oversight of diet offices; and/or- strong management skills, preferably in healthcare.Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.
Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo is seeking a Multi-Site, Patient Food Service Operations Manager for Hoag Memorial Hospital that will support both Newport Beach and Irvine, CA locations. Registered Dietitian preferred.The successful candidate will:- evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction; - oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery;- collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;- perform tray assessments to ensure food quality and presentation and tray accuracy;- exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or- perform management functions that include direct supervision of hourly associates including employee development.Is this opportunity right for you? We are looking for candidates who have:- excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;- passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily; - knowledge of nutrition and specialized diets;- experience with oversight of diet offices; and/or- strong management skills, preferably in healthcare.Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Not the job for you? We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Campus, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.Working for Sodexo:At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.
Sodexo is seeking a Patient Services Manager 1 for UMass Medical Center (University Campus) located in Worcester, MA. In this role you report to the Patient Services Manager 2 and will lead the kitchen to maintain a high quality tray line in this 400 bed location. The hours are approximately 6:00am-2:30pm, and include one weekend day every week. At UMASS Health,University Campus we combine outstanding health care with an unrelenting commitment to find more and better ways to save lives and make living healthy and easier for anyone. UMASS is one of the leading medical centers in the country. The mission for research, education and outstanding patient care is taken seriously.the hospitla is charged with providing quality care to people throughout Central MA.The successful candidate will: - work with hourly associates to to exceed patient satisfaction- oversee Sodexo’s Patient Dining Program (At Your Request) and daily meal rounding inclusive of service recovery- collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience- perform tray assessments to ensure food quality, presentation and tray accuracy- maintain effective communication with patients and families to ensure high satisfaction levelIs this opportunity right for you? We are looking for candidates who have:- passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily- knowledge of nutrition and specialized diets- experience in a food production setting, healthcare environment would be a plusEmployees who work at this location are required to be fully vaccinated against COVID-19 and have received an updated influenza shot as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and provide proof of vaccination. Learn more aboutUMass Medical Center here: https://www.ummhealth.org/umass-memorial-medical-center Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Not the job for you? We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.Working for Sodexo:At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.
Is a passion for helping people and attention to detail are the hallmarks of your success? Join a team where you can make a difference. Sodexo is seeking a part time PatientServicesManager 1 for Clara Maass Medical Center, a 465 bed Acute Care Hospital located in Belleville, NJ. In this role, you will direct and participate in all of the patient meal services acting as a liaison between the food service department and the patients. Responsibilities will include: Managing the tray-line for Sodexo's Expressly for You (EFY) patient feeding system at this location, daily patient meal rounds, managing the meal assembly and delivery system, working with their computerized meal ordering system, direct interaction with the patients and nursing staff, and providing initiatives for improving customer satisfaction. Prior food management and union experience in a health-care setting preferred. The successful candidate will:- Have at least 1-2 years food management experience;- Ability to direct daily operations of diet office and patient experience ambassadors;- Strong computer skills, Health touch and Epic experience preferred;- Creating menu updates and assisting in programing changes;- Excellent customer service and communication skills;- Daily rounding with nursing and patients to drive satisfaction;- Support of ordering and stocking of nutritional supplements;- Coordinating communication with Registered Dieticians on menu & nutritional changes and system updates;- Strong leadership skills with a focus on team member development, engagement, and team buildingIs this opportunity right for you? We are looking for candidates who have:- excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;- passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily; - knowledge of nutrition and specialized diets;- experience with oversight of diet offices; and/or- strong management skills, preferably in health careLearn more about Clara Maass Medical Center at Clara Maass Medical Center | Belleville Hospital (rwjbh.org) Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Employees who work in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements.
Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo is seeking for Patient Services Manager 2 at MedStar Washington Hospital Center. As the Patient Service Manager, you will provide oversite to the hospital's Diet Office personnel to ensure that all nutrition/food regulatory requirements are being achieved in operations. He or she will be the conduit between patient tray line and clinical components of compliance. Job Responsibilities include:- Implement performance improvement and quality assurance programs targeted to improve nutrition services and patient satisfaction.- Interact with patients and be the primary liaison for the clinical (physicians, nursing, and pharmacy) and food service teams.- Ensures compliance to Sodexo operating policies and procedures and works to maintain those standards.- Accountable for the execution of service quality and ensures customer and client satisfaction.- Conduct patient rounding- Host monthly diet education classes with Nutrition Assistants- Be the onsite expert for the patient ordering systemIdeally, qualified candidates will have the following experience:- Excellent computer skills with experience programing nutrition software required.- Strong project management experience.- Strong understanding of regulatory compliance including Title 22, JACHO, and CMS.- Previous management level experience and ability to engage and build strong relationships with client management.- Ability to manage multiple priorities.- Professional communication skills.- Passion for a high level of customer service.- Strong attention to company policy, standards, and regulations.- Ability to work in a collaborative environment. Learn more about MedStar Washington Hospital Center Here Is this opportunity right for you? We are looking for candidates who have:- excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;- passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;- knowledge of nutrition and specialized diets;- experience with oversight of diet offices; and/or- strong management skills, preferably in health careNot the job for you?We offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs. Working for Sodexo:At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry. Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Employees who work at this location are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and provide proof of vaccination.
Are you looking to grow your career with a stable organization that offers career advancement, competitive retirement plans, and a schedule that offers work-life balance? We are seeking candidates that have a strong nutrition and dietary background for a current job opening with Sodexo for a Patient Service Manager 2. The selected candidate will join our healthcare Food Service team at the Tampa General Hospital, an 1,100-bed speciality teaching hospital located in downtown Tampa, FL. Tampa General has been nationally ranked by US News and is the number 2 overall hospital in Florida. "We put patients first in all we do" is the mission statement of TGH and deliveing both world class care and service is the goal of every member of the Tampa General team. The Sodexo team at Tampa General is fully committed to leading the drive to deliver a world class dining experience to patients, visitors, and fellow team members. In order to join this team, you must be passionate about making every day a better day for our patients and have the drive to deliver food and service that is nothing short of world class. As the Patient Service Manager, you will provide oversite to the hospital's Diet Office personnel to ensure that all nutrition/food regulatory requirements are being achieved in operations. He or she will be the conduit between patient tray line and clinical components of compliance. Employees who work in healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements. Job Responsibilities include:- Implement performance improvement and quality assurance programs targeted to improve nutrition services and patient satisfaction.- Interact with patients and be the primary liaison for the clinical (physicians, nursing, and pharmacy) and food service teams.- Ensures compliance to Sodexo operating policies and procedures and works to maintain those standards.- Accountable for the execution of service quality and ensures customer and client satisfaction.- Conduct patient rounding- Host monthly diet education classes with Nutrition Assistants- Be the onsite expert for the patient ordering systemIdeally, qualified candidates will have the following experience:- Excellent computer skills with experience programing nutrition software required.- Strong project management experience.- Strong understanding of regulatory compliance including Title 22, JACHO, and CMS.- Previous management level experience and ability to engage and build strong relationships with client management.- Ability to manage multiple priorities.- Professional communication skills.- Passion for a high level of customer service.- Strong attention to company policy, standards, and regulations.- Ability to work in a collaborative environment.In addition to offering a great opportunity, this position also provides a competitive salary, great benefits…and so much more!! Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Not the job for you? We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Campus, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.Working for Sodexo:At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.
Grow your career and develop a team that shares your desire to make a difference! Sodexo is seeking a Patient Services Manager 2 for Phoenix Children's Hospital located in Phoenix, Arizona. Perks include:- Comprehensive benefits that start day 1 of hire- No late night shifts- 3 weeks paid vacation your first year- Tuition reimbursement and growth opportunities The successful candidate will: - evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction; - oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery;- collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;- perform tray assessments to ensure food quality and presentation and tray accuracy;- exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or- perform management functions that include direct supervision of hourly associates including employee development. Is this opportunity right for you? We are looking for candidates who have: - excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;- passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily; - knowledge of nutrition and specialized diets;- experience with oversight of diet offices; and/or- strong management skills, preferably in healthcare. Learn more about Phoenix Children's Hospital HERE Employees who work at this location are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements. Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.
Use your passion for service and have a positive impact in the communities we serve! Sodexo is seeking a Patient Services Manager 2 for Yale New Haven Hospital in New Haven, CT. The Patient Services Manager will be responsible for overseeing all aspects of the patient meal program to ensure compliance and improve the patient experience. We are looking for a charismatic and organized individual to support our union, front-line associates. The Patient Services Manager 2 will manage and develop a team of approximately 30 union, front-line staff at Yale New Haven’s York Street campus. The ideal candidate for this role must be well organized and possess strong leadership skills. Reporting to the Operations Manager, this position is responsible for tray line and diet office operations, scheduling of employees and payroll processing, patient rounding, and hands-on operational leadership as an opening or closing manager. Manager will work with other Patient Service Managers on a rotating schedule to include weekends. Previous experience working in a hospital kitchen, high energy, team building mentality. The successful candidate will:- have oversight of day-to-day patient services operations;- successfully coordinate all required tasks through subordinate supervisors and frontline staff;- deliver high quality food services in patient meal management operations- achieve company and client financial targets and goals; - develop and maintain client and customer relationships - develop strategic plans- ensure HACCP, regulatory and standards compliance; - have daily interaction with patients, their families and clinical team to ensure patient satisfaction;- create a positive environment;- ensure Sodexo standards are met. Learn more about Yale New Haven Health System at https://www.ynhhs.org/ Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Not the job for you? We offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Campus, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs. Employees who work at this location are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and provide proof of vaccination.
