A passion for helping people and attention to detail are the hallmarks of your success. Join a team where your leadership can make a difference. Sodexo is seeking a dynamic Patient Experience Manager 2 for MedStar Franklin Square Medical Center located in Baltimore, Maryland. MedStar Franklin Square Medical Center, a member of MedStar Health, is a hospital located in the Rosedale area of eastern Baltimore County, Maryland. It is the third largest hospital in Maryland; with more than 3,500 employees, it is one of the largest employers in Baltimore County. The Patient Experience Manager will provide behavioral training and skills development to department and hospital teams. Overall, will be responsible for strategic analysis of trends and metrics involved in patient feedback to create action and communication surrounding solutions. Patient Experience Manager will have positional line of authority with hourly associates (team of 20). The position will have the responsibly for in the moment coaching and counseling, associate training and development, and ensure associates are delivering on the patient experience. All candidates need to have previous leadership experience. Successful candidates will have a proven track record in exceeding customer expectations and have demonstrated excellent communication skills. The ability to interact and lead a diverse work force is required. Proficiency in Microsoft Office is essential. Responsibilities will also include:- Rounding with existing patients, families, and Nursing personnel - Collaboration with hospital clinical and administrative leadership- Collecting, organizing, and trending data- Communicating findings with both Nutrition Services and interdisciplinary teams- Networking with other hospitals to identify best practices Reporting to the General Manager, the ideal candidate will:- Be responsible for informing patients about our Patient Transport program- Work closely with the Clinical Nutrition, Environmental Service and Transport Service teams on quality improvement initiatives- Act as the liaison between the dietitians, nurse managers, ES managers and other ancillary staff- Work with the other Sodexo Managers with the goal of enhancing the patient experience- Regularly analyze patient satisfaction data and implement additional measurements and action plans in these areas to achieve optimal unit performance- Demonstrate excellent communication and customer service skills Learn more aboutMedStar Franklin Square Medical Center Here Is this opportunity right for you? We are looking for candidates who have:- excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;- passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily; - knowledge of nutrition and specialized diets;- experience with oversight of diet offices; and/or- strong management skills, preferably in health careSodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Not the job for you? We offer Food Service Management and Patient Services positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs.Working for Sodexo:At Sodexo, you will find the ingredients for a great career in food service management specializing in Patient Services. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry. Employees who work in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements.
Patient satisfaction drives you towards success. Knowing you made a difference motivates your personal satisfaction. Sodexo is seeking a Patient Experience Manager 4 for Yale New Haven Health, located in New Haven, CT. The Senior Patient Experience Manager is responsible for ensuring the implementation, training, and utilization of Sodexo and Client patient and customer experience technology systems and solutions. This is a key Sodexo role in coordinating the delivery of Sodexo's programs and high standards for this prestigious client organization. Exclusive focus on driving patient and customer satisfaction, utilizing Sodexo’s proprietary Experiencia Plus platform. Must have significant experience in analyzing Press Ganey and HCAHPS data and developing system and site-specific solutions to improve customer experience outcomes. This senior level role is responsible for Sodexo's relationship with Yale New Haven Health System’s Chief Experience Officer and will interact heavily with local hospital and health system clients and Sodexo’s site operators to achieve contractual KPI’s. This role oversees a team of eight Patient Experience Managers at each of Yale New Haven Health’s seven hospital campuses. The successful candidate will: - evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction; - oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery;- collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;- perform tray assessments to ensure food quality and presentation and tray accuracy;- exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or- perform management functions that include direct supervision of hourly associates including employee development.Is this opportunity right for you? We are looking for candidates who have:- excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;- passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily; - knowledge of nutrition and specialized diets;- experience with oversight of diet offices; and/or- strong management skills, preferably in healthcareLearn more about Yale New Haven Health System at https://www.ynhhs.org/Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Not the job for you? We offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs. Working for Sodexo:How far will your ambition, talent and dedication take you? Sodexo fosters a culture committed to the growth of individuals through continuous learning, mentoring and career growth opportunities. Employees who work in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements.
Sodexo is looking for individuals with high energy who love to teach and solve problems as an Manager 3, Regional Operations Support (ROSI) at a healthcare system in the Charlotte, NC market. The role will work as a high-level Patient Experience Manager and will interface with other healthcare professionals to improve the patient experience and lead a team of 1 salaried manager and 40-50 frontline associates. This position will be the main point of contact for the Patient Services Department and report to the General Manager. In this role, the ROSI has direct accountability for executing Sodexo systems, programs, resources, tools, and talent management that drives operational excellence and our service commitments that are: Predictable, Reliable, and Repeatable. This is a fantastic opportunity for a highly passionate, experienced and customer service driven individual. You thrive in a fast paced environment. You enjoy critical thinking and are a natural problem solver. This is an exciting opportunity if you have patient services experience in the foodservice healthcare setting! Apply now! **Typical Shift: Monday-Friday**(weekends vary based on business needs) Primary Responsibilities: Drives and fosters a culture of patient centered care and service excellence, while improving patient and family experience across the enterprise. Works with service line leaders for continuous quality improvement. Manages relationships with key players from the hospital network. 50% - Rounds with patients, collecting detailed data regarding their experience, with a goal of improvement and patient/customer centered solutions.10% - Ensures that individuals performing service-related tasks have the competence to do so without putting the health and safety of themselves or others at risk. Behaviors include: Working as a team for safety Communicating Effectively to Manage Safety Risks Optimizing Human and Environmental Factors Recognizing, respond and reporting incidents Adherence to all operational safety practices and protocols Drives a safety culture throughout the team 10% - Monitors performance metrics and customer feedback, develops and implements solutions to achieve agreed upon goals (KPI's). 20% - Audits employees through rounding to ensure protocols are being followed and patient satisfaction initiatives are met. Provides training opportunities as needed. 10% - Serve as the liaison between Support Services, nursing, and other patient care leaders to enhance patient experience outcomes.Employees who work in healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements. Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Not the job for you?We offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs. Working for Sodexo:At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.
Sodexo is seeking a Patient Food Service Manager for SSM Health St. Mary's Hospital - Jefferson City in Jefferson City, MO. This strategic food service leader will direct and manage all patient feeding operations at this 150 bed medical center. This food service manager will lead, mentor and develop a team of frontline staff and supervisors and will work closely with nurses and patients to ensure we are meeting and exceeding expectations. The salary range is competitive and based on experience with a rich benefits package that kicks in day 1. The successful candidate will: - lead the daily operations of patient room service dining program- manage, schedule and train frontline team and supervisors- coordinate department safety and sanitation- ensure operating standards meet and exceed benchmarks- engage with employees and promote an inclusive culture - rounding with patients and nurses to promote and improve patient satisfaction We are looking for candidates who have: - management experience in the food service industry - experience leading a team in a kitchen environment and enforcing safety & sanitation protocols - natural ability to lead and build teams and foster engagement - a background as a Registered Dietitian (RD), Dietetic Technician, and/or Certified Dietary Manager is a plus, but not required Learn more about SSM Health St. Mary's Hospital - Jefferson City at click here. Employees who work in Healthcare and Seniors are required to be fully vaccinated against COVID-19as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an online portal. Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K, access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.
$3,000 sign-on bonus and a full benefits package that immediately!! Sodexo is seeking a Patient Food Service Manager at Nebraska Medicine in Omaha, Nebraska. This strategic food service leader will direct and manage patient feeding operations at this 600+ bed teaching hospital. This food service manager will lead, mentor and develop a team of frontline staff and supervisors and will work closely with nurses and patients to ensure we are meeting and exceeding expectations. The salary range is competitive and based on experience with a $3,000 sign-on bonus and a full benefits package that immediately. At Nebraska Medicine, this position will also receive perks such as free parking, daily meal stipend, and free gym access! The successful candidate will: - lead the daily operations of patient room service dining program- manage, schedule and train frontline team and supervisors- coordinate department safety and sanitation- ensure operating standards meet and exceed benchmarks- engage with employees and promote an inclusive culture - rounding with patients and nurses to promote and improve patient satisfaction We are looking for candidates who have: - management experience in the food service industry - experience leading a team in a kitchen environment and enforcing safety & sanitation protocols - natural ability to lead and build teams and foster engagement - a background as a Registered Dietitian (RD), Dietetic Technician, and/or Certified Dietary Manager is a plus, but not required Learn more about Nebraska Medicinehttps://www.nebraskamed.com/ Employees who work in Healthcare and Seniors are required to be fully vaccinated against COVID-19as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status and upload proof of vaccination via an online portal. Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K, access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. #IN#CB
Let your passion for people be the driver of your success at Sodexo. Through your leadership, your team will make a real impact every day. Sodexo is seeking an Patient Services Manager 2 for Lewis Gale Hospital located in Salem, VA. Lewis Gale is a 500+ bed Medical Center and is a part of the HCA Health System. Lewis Gale is one of the largest medical centers in Virginia, servicing the Salem/Roanoke metro area for more than a century. The Patient Services Manager2 will be responsible for overseeing all aspects of the patient meal program to ensure compliance and improve the patient experience. We are looking for a charismatic and organized individual to support a team of frontline associates. If you have high level customer service experience in a food service environment- this job is for you! Is this opportunity right for you? We are looking for candidates who have:- excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;- passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily; - proven to effectively communicate to multiple audiences and develop strong relationships with customers;- the ability to multitask and proven effectiveness in a high-standards driven environment;- a strong understanding of forecasting, food cost management, purchasing, inventory and labor management concepts;- the ability to successfully lead, develop and train a team;- creative and effective problem-solving and project management skills;- proficient computer skills as well as exceptional organizational and customer services skills;- knowledge of nutrition and specialized diets;- experience with oversight of diet offices; and/or- strong management skills, preferably in health care. Employees who work in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements. **Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs.** #IN
Patient satisfaction drives you towards success. Knowing you made a difference motivates your personal satisfaction! Sodexo is seeking a Patient Services Manager 1 for HCA Florida Lake Monroe Hospital located in Sanford, FL. Central Florida Regional Hospital is now HCA Florida Lake Monroe Hospital. HCA Florida Lake Monroe, an accredited 221 bed acute care hospital, has been serving the healthcare needs of Seminole and West Volusia counties since 1982. The Patient Services Manager 1 at this location, will be responsible for managing the patient services at the unit, along with a team of approximately 20 Sodexo staff. Previous experience managing a union environment a plus! The successful candidate in this role will: - evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction; - oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery;- collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;- perform tray assessments to ensure food quality and presentation and tray accuracy;- exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or- perform management functions that include direct supervision of hourly associates including employee development. Is this opportunity right for you? We are looking for candidates who have:- excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;- passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily; - knowledge of nutrition and specialized diets;- experience with oversight of diet offices; and/or- strong management skills, preferably in health care. Learn more about HCA Florida Lake Monroe Hospital at Lake Monroe Hospital (hcafloridahealthcare.com) Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Not the job for you? We offer Food Service Management positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Health Care, Senior Living and Sports and Leisure locations across the United States. Continue your search for Food Service Management jobs. Working for Sodexo: At Sodexo, you will find the ingredients for a great career in food service management. With benefits including schedules that encourage work-life balance and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry. Employees who work in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements.
You are a customer service enthusiast. Knowing you’ve achieved great customer/patient-satisfaction means everything to you. It does for us, too! Sodexo has a new opportunity to join our team as a Patient Services Manager 1 at Yale New Haven Hospital -York Street Campus located in New Haven, CT.Yale New Haven Hospital is a provider of comprehensive, integrated, family-focused care in more than 100 medical specialties, supported by the skill and expertise of more than 7,500 university and community physicians and advanced practitioners. The selected candidate will be responsible for managing the patient dining program overseeing front-line employees. The successful candidate will manage multiple priorities, demonstrate professional communication skills, and have a passion for enhancing the customer experience.The ideal candidate for this role must be hands-on, well organized and possess strong leadership skills. If you have experience developing strategies to enhance the patient dining experience in a healthcare setting, you are encouraged to apply! The successful candidate will:- evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction;- oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery;- collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience;- perform tray assessments to ensure food quality and presentation and tray accuracy;- exceed Sodexo standards for Gold Checks and achieve successful regulatory inspections and audits; and/or- perform management functions that include direct supervision of hourly associates including employee development.Is this opportunity right for you? We are looking for candidates who have:- excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies;- passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily;- knowledge of nutrition and specialized diets;- experience with oversight of diet offices; and/or- strong management skills, preferably in healthcare. Click Here to learn more about Yale New Haven Hospital -York Street Campus. Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Employees who work in Healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements.
Sodexo is seeking a Patient Services Manager 1 at UMASS Memorial Health Alliance in Leominster, MA At UMass Memorial Health, we combine outstanding health care with an unrelenting commitment to find more and better ways to save lives and make living healthy easier for everyone. UMASS is one of the leading medical centers in the country. The mission for research, education, and outstanding patient care is taken seriously. The hospital is charged with providing quality care to people throughout Central Massachusetts and creating new and better ways to make heath care available for all. The Patient Services Manager will provide direction for patient meal services at patient care units to ensure customer satisfaction and retention for the Company.Key Duties:- Direct daily operations of patient meal services at patient care units to ensure employees have appropriate equipment, inventory, and resources to perform their jobs and meet goals and deadlines.- Supervise day-today work activities by delegating authority, assigning, scheduling, and prioritizing activities and monitoring operating standards.- Establish operating standards, implements quality improvements, and communicates them to employees.- Perform audits and prepares reports- Oversee tray line and patient rounding Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Employees who work in healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements.
Grow your career and develop a team that shares your desire to make a difference. Sodexo is seeking a Patient Services Manager 1 for Glenwood Regional Medical Center, West Monroe, LA. Glenwood Regional Medical Center is a 278-bed, state-of-the-art hospital located in West Monroe, Louisiana. This strategic food service leader will direct and manage all patient feeding operations. You will lead, mentor and develop a team of frontline staff and supervisors and will work closely with clinical staff and patients to ensure we are meeting and exceeding expectations. Learn more about Glenwood Regional Medical Center https://www.glenwoodregional.org/about-us The successful candidate will:- lead the daily operations of patient room service dining program & diet office- manage, schedule and train frontline team and supervisors- coordinate department safety and sanitation- ensure operating standards meet and exceed benchmarks related to patient satisfaction and financial targets- engage with employees and promote an inclusive culture - rounding with patients and nurses to promote and improve patient satisfaction- evaluate and develop service levels for the overall Patient Services Program targeted to exceed patient and customer satisfaction- oversee Sodexo’s Patient Dining Program and daily meal rounding inclusive of service recovery- collaborate with clinical, food service and interdisciplinary teams to enhance the patient experience- perform tray assessments to ensure food quality and presentation and tray accuracy- achieve successful regulatory inspections and audits; and/or- perform management functions that include direct supervision of hourly associates including employee development- Other duties as assigned by General ManagerIs this opportunity right for you? We are looking for candidates who have:- management experience in the healthcare food service industry - experience leading a team in a kitchen environment and enforcing safety & sanitation protocols - natural ability to lead and build teams and foster engagement - excellent leadership and communication skills with the ability to maintain the highest of standards and implement company policies- passion for our patients and customers to ensure our Sodexo CARES (Compassion, Accountability, Respect, Enthusiasm and Service) behaviors are followed daily- knowledge of nutrition and specialized diets- experience with oversight of diet offices; and/or- strong management skills, preferably in healthcare- ServSafe Certification as well as working knowledge of HACCP and experience with Health and Safety audits- a background as a Registered Dietitian (RD), Dietetic Technician, and/or Certified Dietary Manager is a plus, but not requiredEmployees who work in healthcare are required to be fully vaccinated against COVID-19 as a term and condition of employment, absent a legally required exception, and are required to report their vaccination status as required by applicable law and/or client requirements. Sodexo offers a full array of benefits including paid time off, holidays, medical, dental, vision, 401K and access to ongoing training and development programs, tuition reimbursement, plus health and wellness programs. Not the job for you? At Sodexo, we offer culinary positions in a variety of business segments, including Corporate, Schools, Universities, Government and Agencies, Healthcare, Senior Living and Sports and Leisure locations across the United States. Continue your search for Culinary jobs.Working for Sodexo:At Sodexo, you will find the ingredients for a great culinary career. With benefits including schedules that encourage work-life balance, reimbursement of association dues and continuing education opportunities, you’ll enjoy an improved quality of life that’s unique in the hospitality industry.#IN
